Terms & Conditions

Last Updated: 2025

Welcome to Trimax Mowing Systems (“Company,” “we,” “our,” or “us”). By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. Privacy & Data Protection

• Your privacy is important to us. Any personal data you provide will be handled in accordance with our Privacy Policy, which complies with applicable global data protection laws including GDPR. By using our website or placing an order, you agree to the collection and use of your information as outlined in that policy.

2. General Website Use

• By using our website, you confirm that you are at least 18 years old or have parental consent.
• You agree not to misuse our website, including engaging in fraudulent activities, violating laws, or attempting to compromise security.
• We reserve the right to modify or discontinue our services at any time without prior notice.
• We do not guarantee uninterrupted or error-free access to the website, and we reserve the right to suspend or modify its availability without liability.

3. Pricing & Payments

• All prices are displayed in the local currency corresponding to the visitor's web domain (GBP, EUR, USD, AUD, or NZD) and are subject to change without notice.
• We accept credit and debit cards for a secure and convenient checkout experience. By making a purchase, you confirm that you are authorized to use the chosen payment method.
• Taxes and shipping fees (if applicable) will be calculated at checkout. Customers located outside Trimax’s primary operating markets are responsible for any applicable import duties, taxes, and fees upon delivery. This includes, but is not limited to, regions such as Northern Ireland and Canada.
• In the event of a pricing or typographical error, we reserve the right to cancel or revise any orders, including after the order has been confirmed. If payment has been made, a full refund will be issued where applicable.
• By completing a purchase, you confirm that you have reviewed the full product description, total cost (including shipping and applicable taxes), and your right to cancel, in accordance with local consumer protection regulations

4. Inventory Status and Stock Availability

• Dispatch timeframes are business days only and do not include weekends.
• Dispatch timeframes are estimations and are additional to shipping timeframes, more info on shipping can be found below.
• Dispatch timeframes apply to standard orders and may change for bulk or stocking orders.
• Inventory levels are updated on a regular basis and are subject to movement. If a product becomes unavailable after an order is placed you will be contacted to arrange an alternative suitable option (e.g., refund, backorder).

5. Shipping & Delivery

• Estimated delivery times vary based on location and selected shipping method.
• Shipping costs will be displayed at checkout.
• We are not liable for delays caused by carriers or external factors.
• If your order is lost or damaged during transit, please contact our customer support team within 48 hours through the methods listed on our contact us page.
• In the event of a pricing or typographical error, we reserve the right to cancel or revise any orders, including after the order has been confirmed. If payment has been made, a full refund will be issued where applicable.

6. Returns & Refunds

6.1 Eligibility for Returns

• Returns must be requested within 30 days of the original purchase or delivery date, whichever is later.
• Items must be unused, returned in their original packaging, and in resalable condition.
• Some products, including custom-made, special-order, or clearance items, may not be eligible for return. This will be clearly stated at the point of sale.
• A valid proof of purchase (such as an invoice or order confirmation) is required for all returns.

6.2 Return Process

• Please contact us in advance to confirm return eligibility and to receive return instructions.
• Returns must be shipped to the address provided during the return process.
• We recommend using a trackable and insured shipping method for all returns, the sender bears the risk of loss or damage in transit.

6.3 Cost of Returns

• Consumers: Customers are responsible for return shipping costs unless the item is faulty, not as described, or the return is due to our error.
• Business and Trade Customers: Return shipping is the customer’s responsibility in all cases—including exchanges or unwanted items—unless the item is faulty, not as described, or the return results from our error.

6.4 Inspection & Refunds

• Once the returned item is received and inspected, we aim to process refunds within 5 business days, and no later than 14 calendar days, in accordance with applicable consumer legislation (UK and EU).

6.5 Refund Terms

• Refunds will be issued to the original payment method used at checkout.
• UK and EU Consumer: You have the right to cancel most online purchases within 30 days of delivery for a full refund, as per applicable consumer protection legislation.
• Business and Trade Customers: Returns from business and trade customers received within 30 days of delivery may be accepted at our discretion, provided goods are unused, in original packaging, and accompanied by proof of purchase. Unless otherwise agreed, the following restocking fees will apply:
  UK, EU, New Zealand and Australia: 10% restocking fee applies unless the return is due to our error.
  United States: 15% restocking fee applies unless the return is due to our error.
• Goods returned without prior authorization or outside the 30-day window may be declined or subject to additional fees.
• Custom-made or made-to-order items (e.g., specially manufactured parts for legacy or specific equipment) are non-refundable, except where faulty or not as described. This will be clearly indicated prior to purchase.
• Shipping costs are non-refundable, unless the return is due to our error.

*A consumer customer is an individual purchasing for personal use; a trade or business customer is any entity or individual buying on behalf of a business, including those providing a registered business name or number at checkout.

7. Warranty & Customer Support

• All Trimax parts—excluding consumables, wear parts, and items specifically excluded under the Trimax Warranty Policy—are covered by a 12-month manufacturer’s warranty against defects in materials, workmanship, or design, when installed by a Trimax-trained technician.
• If the part is installed by an individual who is not Trimax-trained, the warranty is limited to 6 months, parts only, and does not cover labor costs.
• For more information or to make a claim please refer to the Warranty Policy.

8. Dealer & Reseller Policy

• We sell directly to consumers while maintaining relationships with authorized dealers.
• Unauthorized resellers are not permitted to distribute our products.
• We reserve the right to refuse service to any dealer or reseller violating our policies.

9. Limitation of Liability

• We are not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
• Product installation and usage are the responsibility of the buyer. Always follow manufacturer safety guidelines.
• Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded or limited under applicable law.

10. Changes to These Terms

• We may update these Terms & Conditions from time to time. Material changes will be notified via the website or email where appropriate. Continued use of our services constitutes acceptance of the revised terms

11. Contact Us

For any questions regarding these Terms & Conditions, please contact us via the details listed on our website.

By using our website, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

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Privacy Policy

A. Introduction

Trimax Mowing Systems owns and operates websites and mobile apps which are referred to in this Privacy Policy as a “Service” or “Services.” Together with the Terms and Conditions, this Privacy Policy governs Trimax’s relationship with you in relation to the Services.

In this Privacy Policy, “Trimax Mowing Systems,” “Trimax,” “us,” “our” or “we” refers to the owner of the Services, whose registered headquarters office is 70 Maleme Street, Tauranga, New Zealand. “You” or “your” refers to the Services user.

“Personal Data” refers to identifiable information about you, including but not limited to your name, address, email address, telephone number, bank account details, payment information, support queries, or community comments. Personal Data does not include non-identifying information, such as data that has been aggregated and anonymized.

B. Types of Personal Data We Collect

Trimax collects the following types of Personal Data:

• Identification information: your name and surname, your telephone number, your email address, your company name, any username you use to identify yourself in our Services, your IP address, your device type
• Payment information: your debit or credit card number, your card expiration date, your CVV code, your billing address
• Demographic information: your postcode, your preferences, your interests, your survey responses, your data collected through offers, your navigation through our Services including the pages you view and the links you click on
• Internal records such as transactions from sales

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

C. Sources of Personal Data We Collect

Trimax collects your Personal Data through the following sources:

You provide it directly.

Most of the Personal Data that Trimax collects is provided directly by the user of Trimax Services. Trimax collects the information you provide when you register for an account for any of Trimax’s Services, enter any information, communicate with Trimax, respond to Trimax surveys, upload content through Trimax Services, or otherwise use Trimax Services.

Trimax may ask you to provide Personal Data when you register for an account with Trimax Services, download a catalogue, respond to a job application, email an offer, participate in community forums, engage with Trimax on social media, take part in training and events held by or involving Trimax, contact Trimax with questions, purchase Trimax products, or request support from Trimax.

If you do not agree to provide your Personal Data, you may be unable to use certain Trimax Services.

We collect it automatically.

Trimax collects some information about you automatically when you use Trimax Services. Information which is collected automatically by Trimax is collected using cookies and similar technologies (see Section G).

A third party provides it.

Personal Data may be collected from third party sources such as publicly available materials and databases, trusted third parties such as our marketing and research partners, or a tradeshow or organization database where you have opted into your information being shared at the time of registration. Trimax uses this information to supplement and/or validate Personal Data we have already collected.

D. How We Use Your Personal Data

First and foremost, Trimax uses your Personal Data to provide you with any services you’ve requested and to manage our relationship with you.

Provided you have opted in, we may:

• Periodically send you promotional materials about new products, special offers or other information which we think you may find interesting, using the address or email address which you have provided
• Contact you for market research purposes, for feedback on product and service improvement, or to take part in any research Trimax is conducting, which may also involve the engagement of a third party
• Providing information you’ve requested, such as training or education materials, or information Trimax is required to send to you
• Send you operational communications such as changes to our Services, security updates, or assistance with using our products or Services
• Send you marketing communications in accordance with your marketing preferences
• Use your Personal Data to display targeted advertising to you online through Trimax Services or through third party websites and their platforms, such as Google or Facebook
• Use your Personal Data to enhance our Services or develop new Services to optimize your user experience and provide you with more efficient tools
• Produce aggregated and anonymized analytics and reports which we may share publicly or with third parties for promotional purposes

Trimax may also use your Personal Data where we have a legal obligation to process and/or retain the information. Such legal obligations are not overridden by your rights.

If you have applied for employment with Trimax, the Personal Data submitted with your job application will generally be used for recruitment and other internal human resources purposes.

Trimax does not use the Personal Data we collect as a source for unsolicited emails or unsolicited postal mail. Trimax will not use your Personal Data to send you marketing or promotional material unless you have specifically consented to this.

E. Disclosure of Your Personal Data

Your Personal Data is primarily shared or disclosed internally within Trimax for the purposes described in this Privacy Policy. All Personal Data is processed in accordance with this Privacy Policy

Your Personal Data is disclosed if necessary to complete any transaction you have requested or authorized, or to provide you with a product or service. For example, we may provide payment data to banks and other financial institutions to process a payment.

We may share or disclose your Personal Data with authorized dealers, distributors, merchants and business partners. For example, we may disclose your information to an authorized Trimax dealership to administer your relationship with Trimax, including assistance with obtaining quotes, purchasing equipment or services, ordering parts, managing products and services, and warranty service.

If you are an employee or representative of a customer or dealer, we share or disclose your Personal Data with said customer or dealer.

We share Personal Data with third party service providers (commonly referred to as “data processors”) to fulfill the purposes in this Privacy Policy on our behalf. These include data management and storage services and other business support services such as mailing vendors.

We also share or disclose Personal Data with third party companies to perform specialized or professional functions for us (commonly referred to as “data controllers”). These include financial institutions, shipping companies, and other parties which support auditing, compliance and corporate governance functions.

Trimax Services contain plugins or third-party content such as social media connections. If you are logged in to a social media service while using a Trimax Service, the social media plugins may allow the social media platform to receive information on your use of the Trimax Services and link it to your social media account.

Should you wish to make public comments or statements about Trimax products or services or the relationship we have with you, we reserve the right to make such public comments as may be necessary to respond to or correct any misconceptions or errors of fact using the information that you have provided us.

We also share or disclose Personal Data for legal, compliance, governance, or litigation purposes.

Please note that we may also share and disclose information and data about you that is not Personal Data. For example, we may publish reports that contain aggregated, statistical and/or anonymized data about our customers and equipment.

F. How We Store and Retain Your Personal Data

Security is a priority for Trimax when it comes to your Personal Data. Appropriate technical and organizational measures such as multi-factor authentication and data encryption are in place to protect all Personal Data collected by Trimax.

Your Personal Data may be stored within third party services, such as software as a service programs, online data storage, or other cloud services or e-commerce systems.

Trimax strives to do everything reasonably possible to protect your personal information and privacy. Trimax cannot guarantee or warrant the security of any information you disclose or provide to us and Trimax is not responsible for the theft, destruction, or inadvertent disclosure of your Personal Data where our own security measures have been breached.

Your Personal Data will be retained for the period we consider necessary for completion of the uses indicated in this Privacy Policy or as required by law. The criteria for determining the period of retention include:

• Trimax has an ongoing relationship with you
• We have an ongoing business need to retain your Personal Data, in accordance with our data retention policies and practices
• Applicable laws, regulations, tax or accounting requirements, or other legal processes require us to keep your Personal Data

G. Cookies and Similar Technologies

When you use Trimax Services or open or click a communication such as an email from Trimax, we (or third parties) collect information and data by automated means using collection technologies such as cookies.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. We use traffic log cookies to identify which pages are being used on our website. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Trimax has relationships with third parties to perform tracking and reporting functions for our Services. We also have relationships with third parties to help us deliver personalized content and relevant advertisements through Trimax Services or on third party sites and services you may visit. These third parties may also use cookies and other similar collection technologies to collect information about your use of Trimax Services and your activities on third party sites and services so that they can display targeted advertisements to you.

H. Your Choices

You may choose to restrict the collection or use of your Personal Data in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do or do not want the information to be used by anybody for direct marketing purposes. In some cases, you may not be able to utilize our full range of products and services.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us via our Contact Us page or unsubscribing via the email sent.
• You may request details of personal information which we hold about you. If you would like a copy of the information held on you, please contact us via our Contact Us page. You can write, call or email us at any time.
• You may request that we discard and/or anonymize our records of your Personal Data once they are no longer required.

I. Your Rights

You have the right to:

• Know why your Personal Data is being collected at the time of collection
• Change your communication preferences at any time
• Know what Personal Data we have about you and make sure it’s correct and up to date
• Request a copy of your personal data
• Ask us to restrict processing your Personal Data or object to our continued processing of your Personal Data
• Request that we delete any Personal Data we hold about you (subject to legal restrictions which may require us by law to retain your Personal Data for a given period)

Trimax will not sell, distribute or lease your Personal Data to third parties unless we are required by law to do so. Trimax will not sell, distribute or lease your Personal Data to third parties for promotion by third parties unless we have your permission to do so.

J. Transfer of Personal Data to Other Countries

Due to the global nature of our operations, some of the recipients of your Personal Data as mentioned in Section E of this Privacy Policy may be located in countries outside of your area of regulation. International transfers will be to countries where Trimax has offices, including the United States of America, Australia, New Zealand, and the United Kingdom. For such transfers, Trimax will put in place adequate and binding measures to provide an adequate level of data protection. Please contact us using the information in Section M of this Privacy Policy if you have questions about the measures put in place to protect your data in the case of international transfer.

K. Privacy Statements of Third Parties

This Privacy Policy only addresses the processing of Personal Data by Trimax Mowing Systems. Other websites or platforms that may be accessible through Trimax Services, or whose features or functionality has been incorporated into Trimax Services, have their own privacy policies and practices. Our independent dealers, suppliers and business partners also have their own privacy policies and practices. We encourage you to familiarize yourself with the privacy policies and practices of all third parties before providing your Personal Data.

L. Changes to this Privacy Statement

From time to time, we may update this Privacy Policy to reflect new or different privacy practices. We will notify you on the Trimax website when material changes are made to this Privacy Policy.

M. How to Contact Us

Please contact us with any questions about our privacy policies or practices. We prefer to communicate with you by email to ensure that you’re put in contact with the correct person, in the right location, and in accordance with any regulatory time frames. Please visit our Contact Us page at trimaxmowers.com/contact-us or email us directly at [email protected].